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Refund Policy for VioPixel

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At VioPixel, we are committed to delivering world-class services in website development, website design, digital marketing, social media marketing, pay-per-click (PPC) advertising, local search engine optimization (SEO), technical SEO, conversion rate optimization (CRO), landing page design, and eCommerce design. To maintain transparency and ensure mutual understanding, we have established the following comprehensive refund policy. This policy governs all transactions and engagements with VioPixel.

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General Refund Terms

All services provided by VioPixel are highly customized to meet specific client requirements and involve significant resource allocation. As a result, refunds are generally not issued once a project has commenced or services have been delivered.

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If a client cancels their project prior to the commencement of any work, a full refund of the initial payment will be issued, less any applicable transaction fees or administrative costs.

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For projects structured around milestones, completed milestones are non-refundable. Refunds for partially completed milestones will be prorated based on the percentage of work completed, as determined solely by VioPixel. Clients are encouraged to review progress at each milestone to ensure alignment with expectations.

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Deposits made to secure services or project slots are non-refundable. These deposits represent a commitment by the client to proceed and compensate for the reservation of VioPixel’s time and resources.

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Service-Specific Refund Policies

For website development and design, refunds will not be provided once work has commenced, as these services involve substantial effort and customization. Clients who terminate a project after work has started will not receive a refund for completed work or time invested. All deliverables up to the termination point will be provided as-is. If a client is dissatisfied with the work delivered, VioPixel will address concerns through revisions as outlined in the service agreement.

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Refunds will not be provided for digital marketing services, including PPC, SEO, CRO, and social media marketing, once campaigns have been initiated. These services rely on active resource allocation, platform fees, and strategic planning. Clients may terminate ongoing marketing services with a 30-day written notice, but no refunds will be issued for work completed or platform expenses incurred during the notice period. Results from digital marketing campaigns are influenced by various factors, including market conditions and competition. VioPixel does not guarantee specific outcomes and will not issue refunds based on performance dissatisfaction.

 

Refunds will not be issued for landing page or eCommerce design services once work has begun. VioPixel provides drafts, mockups, or prototypes for client approval at key stages of the project. If a client is not satisfied with the final deliverable, VioPixel will offer reasonable revisions as defined in the service agreement. Additional revisions beyond the agreed scope may incur additional charges.

 

Dispute Resolution and Remediation

Clients are encouraged to notify VioPixel of any dissatisfaction or issues within 7 days of project completion or issue discovery. VioPixel will review concerns and, where appropriate, provide a resolution such as revisions, additional work, or alternative solutions.

 

If a satisfactory resolution cannot be reached, clients may request a formal review by senior management. This process may involve documentation, timelines, and deliverables for evaluation.

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Force Majeure

VioPixel will not be held liable for delays or service interruptions caused by unforeseen circumstances beyond its control, such as natural disasters, acts of war, government restrictions, or technical failures. Refunds will not be issued in such cases.

 

Chargeback Policy

By engaging VioPixel’s services, clients agree not to initiate chargebacks through their payment provider without first attempting to resolve disputes directly with VioPixel. Unjustified chargebacks may result in additional fees or legal action to recover losses.

 

Amendments to the Refund Policy

VioPixel reserves the right to amend this refund policy at any time to reflect changes in business practices or regulatory requirements. Updated policies will be communicated to clients and published on VioPixel’s official website.

 

Acknowledgment and Agreement

By engaging VioPixel’s services, clients acknowledge that they have read, understood, and agree to abide by this refund policy. This agreement ensures transparency and a shared commitment to the success of all projects.

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If you have any further question please feel free to reach out:

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Attention: Viopixel - Billing

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Email: sayhi@viopixel.com

Address: 823 Congress Ave, Austin, TX 78701​

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